Manage orders

Last updated on March 14, 2024

Overview

With AccelByte Gaming Services (AGS), players can purchase and place an order for an item in your store. After a player finishes the payment process, the fulfillment service is triggered and the player is granted the item they ordered. Player orders can be viewed and refunded from the AGS Admin Portal.

Goals

• Explain what an order is.
• Guide users to manage and process orders.

Prerequisites

• Access to the AGS Admin Portal.
• Appropriate namespaces are created.

Query an order

1. Go to the E-Commerce section, click Sales, and click Orders.

2. In the Orders menu, find the desired order using one of the follow:

   • The Email address of the player who made the order.

   • The full Order ID of the order.

   • The User ID of the player who made the order.

   • The Payment Processor Reference ID.

     AGS Starter

     The Payment Processor Reference ID filter is not yet supported in AGS Starter.

     You can also filter your search by Order Status. When you finish setting your search parameters, press Enter to search.

     

3. The list of orders will appear. Click View in an order’s Action column to open more detailed information about that order.

   

4. The Order Details page will appear. You can open the player’s order history by clicking the Order History button.

   

   

Order detail for flexible pricing bundle

For flexible pricing bundle, the final bundle price will be reduced or discounted if the customer already owns any item in the bundle.

To check if an item in the bundle is already owned by the customer, follow these steps:

1. In Order Details, click View on the price of a bundle.

   

2. You can see the first item is discounted, while the last item already owned, therefore the subtotal is $75.

   

Download an order receipt

In the Order Details panel, click the Order Receipt button. The download will start immediately. The order receipt will be saved as a `.csv file.

note

Only orders that involve real currencies are available for download.

Refund an order

In the Order Details panel, click the Refund button. The Refund Order form will appear. Type the reason for the refund in the Reason field. Once completed, click Refund.